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The Weekly Access Dispatch: Milan, Italy

A Tough City to Crack

(The weekly access dispatch it's normally for Paid subscribers. This week its sponsored by my friend who would like to remain anonymous to show you all what it looks like weekly)

Milan is a gorgeous city, but navigating it needing accessibility was a real challenge—almost as tough as Venice, Italy. The iconic cobblestone streets, narrow sidewalks, and limited ramps made the city difficult, and public transportation doesn’t fully meet accessibility standards either.

To get around, I ended up hiring a driver, who was very accommodating. He and his partner alternated shifts so I’d have access all day, but the cost was high—around 300 euros daily. This made exploring Milan possible, but it’s not exactly ideal for most travelers. You’ll see the ins and outs of this experience in my next As Told by Jillian Mercado episode, where I made the most of my time despite these accessibility barriers.

Ultimately, while Milan was a tough nut to crack, it’s crucial to keep talking about these experiences. If we push for change, we can work toward a future where transportation and accessibility needs are better met, helping all travelers enjoy this stunning city equally.

yuui (my bestie) and i posing by Santa Maria delle Grazie

Now, on to Santa Maria delle Grazie! If you love architecture like me, this stunning Renaissance church will blow you away. It’s most famous for housing Leonardo da Vinci’s The Last Supper. While I’m not religious, I’m captivated by churches and the history they hold, and this one didn’t disappoint. Seeing The Last Supper was a major highlight for me, especially after learning from a guide that one of the disciples in the painting is holding a knife—a detail that had totally escaped me!

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But let's focus on accessibility, because like any historic site, Santa Maria delle Grazie has its challenges.

Accessibility Features for The Last Supper Viewing:

  • Priority Ticketing for Disabled Guests: One great thing is that guests with disabilities may get priority ticketing for The Last Supper. If you go to the kiosk, there’s a chance you can get same-day, even same-hour tickets. I was lucky enough to grab a spot for myself and my friend this way—but note, this perk is only available if you have a disability, and availability varies.

  • Step-Free Access: There are ramps installed around the church to help with the few steps you’ll encounter, making it easier for wheelchair users and those with assistive devices to enter.

  • Wheelchair Accessibility: The viewing area for The Last Supper itself is wheelchair accessible, with enough room to comfortably move around during the tour. The museum is on one level, and there are staff available to assist if needed.

  • Accessible Restrooms: Although not always highlighted, the venue has accessible restrooms, which can be a game-changer for long tours.

  • Limited Time Slots: Be mindful that the tour slots are 15 minutes long, as the number of visitors is strictly regulated to protect the painting. While short, the experience is manageable for most, even if you have specific access needs.

  • Guide Assistance: Guides are very accommodating and prepared to adjust their tours for those who need extra assistance. They ensure everyone gets a clear and comfortable view of the masterpiece.

Visiting Santa Maria delle Grazie with accessibility needs is totally doable with a bit of planning. Booking tickets in advance is recommended, but the same-day option for disabled guests is a great backup. It’s definitely a bit of a challenge to navigate to get there, but one that’s well worth the effort for a chance to see da Vinci’s iconic work. Plus, with improvements like ramps and accessible viewing, the experience was easier than I expected.

And as always, if any brand/company/hotel/restaurant…you get it - out there wants me to do more in-depth reviews, feel free to hit me up at jillian.s.mercado@outlook.com.

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As Told By, Jillian Mercado
As Told By, Jillian Mercado